Genietrolly is owned by Petfully Yours Private Limited, which is licensed and managed by Pet Centric Private Limited. Infyzone Technology Services (OPC) Private Limited (referred to as “Company,” “We,” “Us,” or “Our”) is a private limited company based at 31/A, East Jones Road, Saidapet, Chennai 600015. The Company operates the website www.Genietrolly.com (collectively referred to as the “Platform”). These Terms of Service (“Terms”) govern your access to and use of the Platform and the services (“Services”) made available on the Platform. By accessing the Platform or using the Services, you agree to these Terms. Your access to or use of the Services is conditioned on your acceptance of and compliance with these Terms and other policies of the Platform. We encourage you, the users of the Platform (“User,” “You,” “Your”), to read these Terms and all other Platform Policies carefully before using or registering on the Platform. If you do not agree with these Terms or any other Platform Policies, please do not access the Platform or use the Services. Unless you notify us in writing of your intention to opt out of further direct and indirect marketing communications and solicitations, you agree to continue receiving emails, calls, and messages through various mediums for soliciting products. The Company offers the following services: (i) selling a variety of pet care products, including food, medicines, toys, and accessories for pets on the Platform (“Products”), and (ii) providing veterinary teleconsultations for pets through veterinarians listed on the Platform (“Consultants”). These services are collectively referred to as the “Services.” These Terms: (i) will be classified as an electronic record under Indian data privacy laws, including the Information Technology Act of 2000 and its associated rules and regulations; and (ii) will not require any physical, electronic, or digital signature from the Company.
Eligibility and Access
The Service is not available to individuals under the age of 18 or to any User who has been suspended or removed from the Platform for any reason. By using the Service, you confirm that you are of legal age to enter into a binding contract and are not prohibited from using or accessing the Platform and its Services by the Company or under applicable laws in India. The Services are continually evolving, and the way they are provided may change over time. Additionally, the Company may temporarily or permanently discontinue the Service (or any features within the Platform) for you or for all users, and may not be able to provide prior notice.
Access and Use of Service
To use the Service, you must create an account on the Platform. This requires you to provide some personal information, including your name, email address, and any other details that the Platform may require. This information will be associated with your account. You must ensure that the account information you provide is complete, accurate, and up-to-date. If there are any changes to your account information, you are required to promptly update it on the platform or notify the Company by writing to support@Genietrolly.com. If you provide information that is untrue, inaccurate, outdated, or incomplete (or if it becomes untrue, inaccurate, outdated, or incomplete), or if the Company has reasonable grounds to suspect that your information is not accurate, the Company reserves the right to suspend or terminate your account. This may include refusing any current or future use of the service (or any part of it) at its discretion. The Company also retains the right to take legal action for any misrepresentation of the information you provided. You are responsible for keeping your Account information confidential and for all activities that occur under your Account. You must notify the Company immediately if you become aware of any unauthorized access to or use of your Account, or any other security breach. Additionally, make sure to log out of your Account at the end of each session. You acknowledge and agree that the Company is not responsible for any damages, losses, costs, or liabilities that result from unauthorized access to or use of your Account. You may be held liable for any losses incurred by the Company or other users or visitors of the Platform due to either authorized or unauthorized use of your Account resulting from your failure to keep your Account information secure and confidential. You are only allowed to have one active account on the Platform. Selling, trading, or transferring your account to anyone else is prohibited, as is impersonating another person to create an account. The Company reserves the right to deny access to new users or terminate access for existing users at any time if it is determined that their use of the Platform or Service violates these Terms, Platform Policies, applicable laws, or is mandated by an administrative or judicial order from a governmental authority.
Services
- Sale of Veterinary Products:
The Company offers various products for sale on the Platform. It’s important to note that the listing of these products is simply an “invitation to offer” and not an “offer for sale.” The products include both over-the-counter and prescription medicines. The Platform has obtained all necessary licenses and registrations to conduct its business and complies with all applicable laws, including those related to the dispensing of prescription medicines. When you place an order for the Products, you are making an offer to the Company to purchase those Products. We reserve the right to accept or decline any order at our sole discretion, without any liability to you. Additionally, we may limit the quantity of any Products available on the Platform without prior notice. All prescription medications must be sold and dispensed by a licensed pharmacist at the Company. If you order prescription medications, please provide a scanned copy of the valid prescription for the relevant animal using the methods required by the Platform. This prescription will be reviewed and must be approved by our registered pharmacist. As a standard policy, you can purchase a substitute medication from the Platform only if your prescription includes the phrase “Allow substitution” or specifies the name of the medication’s active ingredient (molecule). If the Platform does not have the exact medication prescribed by your veterinarian, it may offer a substitution of one brand for another, provided that the composition and strength of the active ingredients are identical. However, this substitution can only occur after receiving a new prescription from a veterinarian specifically for the substitute medication. The information about drugs presented on the Platform is for informational purposes only. It is not intended to provide diagnoses, treatment, or medical advice. We are not responsible for any consequences that may arise from your reliance on the information found on the Platform.
- Teleconsultation Services:
The Company offers veterinary teleconsultation services for pets through Consultants who are listed on the Platform. These Consultants may be listed directly or through third parties. The Platform allows Users to connect with these Consultants via various methods, including video calls or telephone services, depending on what is available. While we do verify and authenticate the veterinarians listed on our platform, you should also independently confirm the credentials of these consultants, as we cannot be held liable for any discrepancies. Additionally, the platform may include veterinarians from countries outside of India who may not be registered under Indian law to provide veterinary services. If you choose to obtain services from such foreign veterinarians, you acknowledge and agree that the consultations provided by them are advisory in nature and should not be considered a substitute for a medical opinion. You agree and acknowledge that the Platform serves as an intermediary that facilitates veterinary teleconsultation services. The Platform itself is not involved in providing these services directly to you. The Consultants you interact with are independent professionals, and they are solely responsible for the teleconsultation services rendered to your pet. As a result, the Company and the Platform cannot be held liable for any consultations provided by these Consultants, including any diagnoses, prescriptions, medications, or treatments prescribed for your pet, nor for their compliance with applicable laws. We do not endorse any specific consultants on the platform and cannot guarantee the quality of teleconsultations they provide. Additionally, we do not offer any ratings for the consultants. Any recommendations made may come from other users of the platform, and the company does not verify or acknowledge these recommendations. The Company shall not be liable for any breach of confidentiality or privacy by Consultants, nor for claims of any nature arising from the willful misconduct or negligence (including gross negligence) of those Consultants. The credentials of the Consultant, including their registrations and certifications, as well as their location and contact details displayed on the Platform, are provided by the Consultant to the Company. The Company is not responsible for the accuracy or reliability of this information in any way. You hereby expressly understand, acknowledge, and accept the following:
In case any prescription is being provided to you by a Consultant, the same is being provided basis the online consultation and the reports/information/details shared by you with the Consultant through the Platform. However, such a prescription may vary when the patient is examined physically; hence, in no event shall the prescription provided by the Consultant be relied upon as a final and conclusive solution. By using the advice provided by a Consultant on the Platform, you agree to adhere to the following terms. The patient is currently undergoing treatment with their veterinarian. A condition that does not require emergency treatment, a physical examination, or medical attention. The medical history is available in the records for your reference. A record of physical examination and report thereof with you, generated through the local veterinarian of the patient; and consultation with the local veterinarian of the patient before abandoning or modifying any ongoing treatment. You agree that by using the Platform, the Consultant will not be conducting a physical examination of the patient; hence, they may not have or be able to derive important information that is usually obtained through a physical examination. You hereby acknowledge and agree that you are aware of these limitations and agree to assume the complete risk of these limitations. You agree that all details provided by You during the course of availing Services on the Platform will be honest, accurate and complete. You further acknowledge and understand that misrepresentation of information or not providing all or complete details in relation to or for availing the Services may lead to inaccurate diagnosis and treatment, and consequently inaccurate prescription. You agree to indemnify and hold harmless the Company and its directors, officers, and agents from and against all claims, proceedings, losses, penalties, liabilities, and damages arising due to or in relation to Your breach of this Clause.
- Acceptable Use
The Service permits You to buy the Products available on the Platform and/or to access available veterinary teleconsultation provided by registered Consultants. You represent and warrant that You shall not: upload, publish, transmit, update or share information; that belongs to another person and to which You do not have any right; that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, harmful, abusive, insulting, harassing, threatening, hateful, racially or ethnically objectionable, derogatory, harmful to any reputation, disparaging, defamatory, libelous, pornographic, indecent, profane, obscene, pedophilic or otherwise objectionable (including nudity), blasphemous, invasive of another’s privacy, including bodily injury, or relating or encouraging money laundering or gambling; and that is patently false and untrue, and is written or published with the intent to mislead or harass a person, entity or agency for financial gains or to cause any injury to any person; violate any law, regulation, or court order; violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or “droit moral,” or other legal rights of any third party; harms minors in any way; send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications; send communication that deceives or misleads the addressee about the origin of such messages or communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact; engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Platform, including from any User of the Platform; transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or limit the functionality of any computer resource or related systems; stalk, harass, threaten, harm or impersonate any third party; participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud; use any means to scrape or crawl any part of the Platform; attempt to circumvent any technological measure implemented by the Company, any of the Company’s service providers, or any other third party (including another User) to protect the Company, the Platform, Users, Recipients, or any other third party; access the Platform to obtain information to build a similar or competitive application, or provide similar Services; attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide he Platform; send communication that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation; or advocate, encourage, or assist any third party in doing any of the foregoing.
- Fees and Payment
Fees: The fee for the Services and the Products is as specified on the Platform. You agree to pay all amounts due in accordance with the payment terms in effect when you purchase any Service or Products. Currency: All transactions shall be in Indian Rupees (“INR”) unless otherwise specified at the time of purchase. Payment: All payments for the Services or Products purchased by You through the Platform shall be made by using a valid payment mode through the applicable third-party payment provider (the payment provider as selected by the Company) (“Payment Details”). You hereby represent that you have the authority to use such payment mode and have sufficient funds to complete the Services. By providing such details, you represent, warrant, and covenant that: (1) you are legally authorized to provide such details; (2) you are legally authorized to perform payments using such details; and (3) such action does not violate the terms and conditions applicable to your use of such details or applicable law. You must provide the third-party payment provider with valid payment information (Visa, MasterCard, or other issuer accepted by the payment provider). You acknowledge and agree that the Company does not operate, own, or control the payment provider and only facilitates the third-party payment gateway for the processing of payment. Your use of your payment card is governed by your agreement with and the privacy policy of the payment provider, and not these Terms. You agree to immediately notify the payment provider of any change in your billing address (or other information) for your payment method. In the event you opt for ‘cash on delivery’ for the purchase of Products through the Platform, it will be governed by the specific cash on delivery policy of the Platform. Except to the extent otherwise required by applicable law, the Company is not liable for any payments authorized through the Platform using Your Payment Details. Particularly, the Company is not liable for any payments that do not complete because: (1) Your bank account or any other payment did not contain sufficient funds to complete the transaction; (2) You have not provided the Company with correct Payment Details; (3) Your payment card has expired; or (4) circumstances beyond the Company’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction. The Platform shall not be responsible for any unauthorized transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to You in such instances. Additional shipping charges may apply to the Products purchased by you. Please refer to the shipping charges policy for the applicable shipping charges. Any cancellation of the orders placed by you shall be governed by the cancellation policy, and all refunds will be governed by the refund policy. Payment Questions: If you have a question about a purchase made on the Platform or a charge to your payment card, please contact us at support@Genietrolly.com. The Company has the sole discretion to determine how billing disputes will be resolved.
Ownership
You acknowledge and agree that the Company or its licensors own all right, title, and interest in and to: (i) the Platform and the “look and feel” of the Platform, including all software, ideas, processes, data, text, media, and other content available on the Platform (individually, and collectively, “Content”); and (ii) the Company’s trademarks, logos, and brand elements (“Marks”). You shall not duplicate, copy, or reuse any portion of the Content, Marks, HTML/CSS, JavaScript, visual design elements, or concepts without the Company’s prior express written consent. The Company and such relevant third party reserve all rights not expressly granted in these Terms. You shall not make any disparaging or derogatory remarks, comments, or statements, whether verbal or written, against the Company. You acknowledge and agree that any feedback, comments, or suggestions you may provide regarding the Platform or the Services are entirely voluntary, and the Company will be free to use such feedback, comments, or suggestions as it sees fit and without any obligation to you. Copyright and Intellectual Property Policy Take Down Notice: The Company responds to notices of alleged copyright infringement and terminates access to the Platform for repeat infringers. If you believe that materials on the Platform infringe copyright, please send the following information to the Company at support@Genietrolly.com: Your address, telephone number, and email address; a description of the work that you claim is being infringed, with adequate information to identify the work. a description of the material that You claim is infringing and are requesting be removed along with information about where it is located or stored; details establishing that the work which is the subject matter of infringement is being infringed, and details establishing that You are the owner or exclusive licensee of the work or agent of such owner or exclusive licensee; an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner); details of the person, if known, who is responsible for uploading the work infringing Your copyright; an undertaking that You shall file an infringement suit in the competent court against the person responsible for uploading the infringing copy and produce the orders of the competent court having jurisdiction, within a period of twenty-one days from the receipt of the take down notice by the Company; and a statement by You, made under penalty of perjury, that the information You are providing is accurate and that You are the copyright owner or authorized to act on behalf of the copyright owner. If you do not follow these requirements, your notice may not be valid. Termination Policy: If We determine that You are a repeat infringer, We may terminate Your access to the Platform, remove or ban You and/or terminate any Account created or controlled by You, and take other appropriate action in Our sole discretion.
Privacy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, handle and share personal information and other data. Please refer to our Privacy Policy. License to Use the Service and Platform Subject to compliance with the Terms, the Company hereby grants You a personal, royalty-free, limited, non-assignable and non-exclusive license to use the Service and the Platform. This license is for the sole purpose of enabling You to use and enjoy the benefit of the Service for Your personal and non-commercial use, in the manner permitted by these Terms. You agree not to use the Service for any public performances. You may access the Service only in geographic locations within India. You agree to use the Service only: (a) for purposes that are permitted by the Terms; and (b) in accordance with applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use or access of the Service by other Users. You agree not to access (or attempt to access) the Service by any means other than through the interface that is provided by the Platform. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or Company Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Company Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Service. You agree that you are solely responsible to the Company and to any third party for any breach of your obligations under the Terms and for the consequences (including any loss or damage which the Company or its affiliates may suffer) for any such breach.
Third Party Content and Interactions
With respect to the facilitation of the teleconsultation services on the Platform, the Company acts purely as an “intermediary” as defined under the Information Technology Act, 2000 or as construed under equivalent local laws of Your jurisdiction and rules thereunder as applicable. The Company expressly excludes any kind of liability relating to any communication with any Consultant or third parties. Being an “intermediary”, the Company has no responsibility and / or liability in respect of any content uploaded on the Platform, including, without limitation, for intellectual property rights infringement, defamation, illegal content, or any other violation under applicable laws. All content, which is hosted and transmitted on the Platform, is the sole responsibility of the person who provides, publishes, or posts such content. The views expressed by Users on the Platform are not controlled by the Company, and do not represent the views or values of the Company. You acknowledge and agree that the Platform only facilitates access to telecommunication, and the Company is not obligated to monitor access to or use of the Service by You or third parties. However, should it come to the knowledge of the Company that Your use of the Service violates any applicable law or these Terms, then the Company has the right to enforce these Terms, and take such actions it may deem necessary to comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process; or otherwise.
Links
The Platform may contain links to social media platforms or third-party websites. You acknowledge and agree that the link does not mean that the Company endorses or is affiliated with such third platform or website. You further agree and acknowledge that the Company is not responsible or liable for (a) the availability or accuracy of such third – party platform or website; (b) the content, products, or services on or available from such websites or resources; or (c) for any damages, losses, costs, expenses, or liabilities related to Your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
Changes to the Platform
You acknowledge and agree that the Company may change or discontinue any aspect of the Platform at any time, without giving any notice to You.
Termination and Reservation of Rights
You may cancel Your Account at any time by writing to the Company at support@Genietrolly.com. The Company reserves the right to terminate Your Account or block Your access to the Platform, at any time, for any reason, in its sole discretion. If you violate any of these Terms, your permission to use the Platform automatically terminates.
Indemnification
You agree to indemnify, defend, and hold harmless the Company and its parent company, subsidiaries, affiliates, and their officers, employees, directors, shareholders, agents, partners, vendors, and licensors (each, a “Company Party,” and collectively, “Company Parties”) from and against all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms, or Privacy Policy; or (b) use of the Platform. The Company may select counsel for and control the defence of any claim that You are indemnifying. Further, You agree to hold the Company Parties harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights.
Disclaimers and Limitations on Our Liability
You acknowledge and agree that your use of the Platform is at your own risk and that the Platform is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, the Company disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, non-infringement, and arising out of or in the course of dealing with or usage of the Platform. In particular, the Company make no representations or warranties about the accuracy or completeness of content available on or through the Platform, third-party website linked to or integrated with the Platform, the Services or the Products. The Company does not warrant or endorse the effectiveness, quality or safety of the Products or Services available on the Platform. The Company disclaim all responsibility for any harm to the patients resulting from any Product/ Services available on the Platform. You acknowledge and agree that the Company will have no liability for any: (i) errors, mistakes, or inaccuracies of Content; (ii) personal injury, property damage, or other harm resulting from Your access to or use of the Platform; (iii) any unauthorized access to or use of Our servers, any personal information, or User data; (iv) any interruption of transmission to or from the Platform; (v) any bugs, viruses, trojan horses, or the like that may be transmitted on or through the Platform; or (vi) any damages, losses, costs, expenses, or liabilities of any kind incurred as a result of any content posted or shared through the Platform. You acknowledge and agree that when using the Platform, you will be exposed to content from a variety of sources, and that the Company is not responsible for the accuracy, usefulness, safety, legality, or intellectual property rights of or relating to any such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent, objectionable, or harassing, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against any Company Party with respect thereto. The Company shall not be responsible for the delay or inability to use Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform or Service, whether based on contract, tort, negligence, strict liability or otherwise. Further, the Company shall not be held responsible for the non-availability of the Service during periodic maintenance operations or any unplanned suspension of access to the Service that may occur due to technical reasons or for any reason beyond the Company’s control. The Company shall not be liable for any deficiency of Services if any arises, including but not limited to cancellation of the order due to any unavailability of the Consultants. We shall not be liable for the general conduct of the Consultants, any unwarranted act performed by the Consultant, or any advice or opinion given by the Consultant. The Platform is only an intermediary with respect to the teleconsultation services and cannot be held liable for any dispute/claim/damages, etc. that arise between the Consultant and the Users for whatsoever reason it may be. The Company ensures that the pricing and availability of Products and Services on the Platform are accurate and up to date. However, rarely, there may be an error in the pricing of a Product/Service or an error related to Product availability. In such cases, we are not responsible for any typographical errors, and we reserve the right to cancel the sale. To the fullest extent permitted by applicable law, You acknowledge and agree that in no event will any Company Party be liable to You or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products, arising out of or in connection with these Terms, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability, or otherwise, and whether or not the Company has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, the Company’s total cumulative liability to You or any third party under these Terms, including from all causes of action and all theories of liability, will be limited to and will not exceed the amount paid by You at the time of purchase of goods or purchase of Services on the Platform during, immediately preceding the date of the claim. You agree that the limitations of damages set forth above are fundamental elements of the basis of the bargain between the Company and You.
Violation of the Terms
You agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity. If the Company takes any legal action against You as a result of Your violation of these Terms, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.
Suspension and Termination
The Terms will continue to apply until terminated by either You or the Company as set forth below. If you object to the Terms or are dissatisfied with the Platform, your only recourse is to (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform. The Company may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion, that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms or otherwise acted unethically. Notwithstanding anything in this clause, these Terms will survive indefinitely unless and until the Company chooses to terminate them. If You or the Company terminate Your use of the Platform, the Company may delete any Content or other materials relating to You, and the Company shall have no liability to You or any third party for doing so. However, your transaction details may be preserved by the Company for purposes of tax or regulatory compliance. You shall be liable to pay any fees or charges as may be applicable in respect of the Services until the date of termination by either party whatsoever. The Company shall have the right to cease/terminate the relationship by giving You a prior twenty-four (24) hours’ written notice.
Other Provisions
Force Majeure: Under no circumstances will the Company be liable for any delay or failure in performance due in whole or in part to any acts of God (such as earthquakes, storms, floods, etc.), unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, any natural disasters such as any epidemic or pandemic, or any other event or cause beyond the reasonable control of any Company Party. Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of India, without giving effect to any conflict of laws rules or provisions. Any disputes arising in relation hereto between You and any Company shall be subject to the exclusive jurisdiction of the courts at Bangalore, India. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed from these Terms and will not affect the enforceability of any other provision. Waiver and Severability: The failure by the Company to enforce any right or provision of these Terms will not prevent the Company from enforcing such right or provision in the future and will not be deemed to modify these Terms. If any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
Assignment: The Company may, at any time, assign its rights and obligations under these Terms to any third party.
Entire Agreement: These Terms and the Platform Policies are the entire and exclusive agreement between the Company and You regarding the Services, and these Terms supersede and replace any prior agreements between the Company and You regarding the Services.
Miscellaneous: The term “including” in these Terms will be interpreted broadly and will mean “including, without limitation.” Titles are for convenience only and will not be considered when interpreting these Terms.
Changes to these Terms
The Company may revise or modify, or amend these Terms at any time. If we do, we will post the revised Terms on the Platform and update the “Last Updated” date at the top of these Terms. It shall be your responsibility to check these Terms periodically for changes. Your acceptance of the amended Terms shall signify Your consent to such changes and agreement to be legally bound by the same.
Grievance Redressal
Any complaints arising from the access or usage of the Platform may be addressed to the following grievance officer
Name of the Grievance Officer: Sateesh Kumar G (“Grievance Redressal Officer”)
Contact information: sateesh@genietrolly.com
The Grievance Redressal Officer shall acknowledge the complaint within forty-eight hours and dispose of such complaint within a period of thirty days from the date of its receipt.
Delivery
The Company partners with third-party logistics service providers to facilitate the shipping and delivery of your purchased Product(s) (“Logistics Partners”). You will be provided with a tentative timeline for the delivery of the Product purchased from the Company on the order confirmation page displayed at the time of order confirmation by the Company. You agree and understand that, though the Company endeavours to ship and deliver the Products all across India, the Company may, in its sole discretion determine a select list of areas which are unserviceable for the delivery of Products for a Select period of time or intimate you delay in delivery beyond the estimated delivery timelines, due to unavoidable circumstances including but not limited to logistics issues beyond the control of the Company/its Logistics Partner, unsuitable weather conditions, political disruptions, strikes, employee lockouts, acts of God such as floods, earthquakes, etc. and other unforeseeable circumstances. You agree and acknowledge that to facilitate the timely delivery of the purchased Products to you, the Company may inquire or collect specific information like your name, shipping/billing address, landmark, contact details, etc. You shall ensure that all information that is submitted by you on the Platform is true, complete, accurate and sufficient to identify the actual place of delivery. The Company shall not be liable in any manner and at any point in time for delayed or failed delivery due to the submission of incorrect or incomplete information by You.
Terms of service
Once you place an order on the Platform, the Company processes such order and hands over the purchased Product to the Logistics Partners. You will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable you to track the status of delivery of the purchased Product(s). You may use the tracking identity number on the Platform or the website and/or the mobile application of the Logistics Partner to check the status and location of the purchased Product and its tentative time of delivery. – You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you. You agree that the Logistics Partners are authorized to collect cash on behalf of the Company for ‘cash on delivery’ orders and shall be governed by the policies of the Platform
Communications
By using the Website and/or registering at Genietrolly.com, you explicitly agree to receive communications via SMS and/or email from the Company regarding the services provided through the Platform. You can unsubscribe or opt out of receiving these communications at any time by visiting the Platform. If you choose to unsubscribe, the Company will continue to send you only the communications necessary for the services offered through the Platform. Additionally, by registering, you authorize us to contact you through email, phone calls, SMS, or WhatsApp to provide information about our services, share product knowledge, and inform you about promotional offers available on the website, as well as offers from our associated third parties. Please note that personally identifiable information may be collected for these purposes. Furthermore, even if you have registered with the DND, DNC, or NCPR service, you still authorize us to contact you for the purposes mentioned above.
